How to request deletion
- In Tronteo, open Account and choose Delete account and data, then confirm the request.
- The app immediately removes profile data and signs out all sessions. Records that must be retained are separated from your profile identity.
- If you cannot access the app, email support@tronteo.com from the address linked to your account. We will complete the request within 30 days.
Before deletion, complete or cancel pending rentals and transfers. If your service balance is not zero, support will explain how it will be settled.
Data we delete
- Your email address, active sessions and account preferences.
- Address-book entries, push-notification registrations and unused API keys.
- Unfinished quotes and other account data that we are not required to retain.
Wallet recovery phrases and private keys are stored only on your device and are never sent to Tronteo. Remove them by deleting wallets in the app or clearing the app data. Save any recovery phrase you still need before doing so.
Data we retain
Completed orders, deposits, accounting entries and transaction hashes may be retained for up to five years where required for accounting, fraud prevention or legal compliance. We restrict their use to those purposes and remove direct account identifiers where possible.
TRON addresses, amounts and transaction hashes recorded on the public blockchain cannot be deleted by Tronteo.